![]() Please note that you should always use the uninstaller applications don't try to throw the applications in the trash, which will cause problems if you later need to reinstall. In order to properly remove AME CS6 you would need to remove all CS6 applications that reference it (in your case, Flash Pro CS6 and Premiere Pro CS6). (After Effects CC is version 12.0, and AME CC is version 7.0.)Īnother question is since I have CS6 and CC programs can I remove CS6 AME and streamline everything into AME CC? Since its a duplication of programs taking up disk space. Mind that the user Library folder is hidden on recent versions of Mac OS. AME's preferences files are in a similar location. The top of this page has instructions for AE I recommend deleting the files manually instead of using the keyboard shortcuts. You should also try resetting the preferences for both AE and AME. Reinstalling should not have an affect on your trial period, as long as you remain signed in to Creative Cloud on that computer.īefore doing that, though, please post a screenshot of 1) your AE comp, 2) the AME queue with that comp loaded, and 3) the Export Settings dialog for that comp. Go to the Applications/Adobe After Effects CC folder and double-click on the Uninstall Adobe After Effects CC shortcut. How do you do a reinstall of After Effects CC? Will that affect my trial? In the future we plan to make it easier to reinstall AME separately.) (AME is a "child" application of Premiere Pro, After Effects, Prelude, and Flash Pro. If you have any other Adobe CC video applications installed, you will need to also uninstall them before reinstalling. I don't think reinstalling AME is necessarily going to be helpful, but to do so you would need to uninstall and reinstall After Effects CC. Similarly, while AME is rendering do you see your video in the Preview panel or is it just black? If you encode a different type of video file (ie., not an AE comp) with AME, does it come out correct or is it also all-black? Import a video file into AME and try encoding that with the same settings you're using with your AE comp. What formats are you rendering to? H.264, QuickTime, etc.? If QuickTime, AVI, or MXF OP1a, which codecs are you using? If you open the Export Settings dialog for the output item in the Queue, can you see your frames there? Scrub through the whole clip to verify you're getting the right thing. I am using a Macbook Pro with Mountain Lion 10.8.5. Will that cause any conflicts?Ĭurrently I have these Adobe software installed - Adobe CS6 Design Premium (Illustrator, Photoshop, Acrobat Pro, Fireworks, Flash, Indesign, Dreamweaver - Full Liscene Version) and (Audition CS6, Edge Animate, Encore CS6, Premiere Pro CS6, Photoshop Light Room 5, After Effects CC - All Trial Versions). How do I uninstall and reinstall? I have media encoder cs6 installed on my mac too. I had tried updating Media Encoder to 7.01 even though its already 7.01 but still the same problem. ![]() There is no problems with AE or the working file because I can render videos with no problems using the internal render queue, Its only media encoder having this odd issue. I got someone who knows AE and he tried using different codecs but its blank too. I tried a different animation that I had also created same problem. The temp AE files it generates is fine no issues just the video file is blank. Everytime I click on export to Media Encoder it renders the video with no content just a black blank screen. ![]() ![]() ![]() But while solving this issue I found an odd problem with the Adobe Media Encoder CC. I have just started using AE CC and I was trying to output some videos but there was some bugs with the time using render queue but I had found the problem and fix it. ![]()
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